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How does the delivery and installation process work?

A $199 delivery and installation charge covers the shipping, assembly, and delivery of your machine. Your rower will be delivered to your home in your room of choice — fully assembled.

Our rowers ship from our factory in Rhode Island to our local delivery partner in your area. Our delivery partner will assemble your machine and perform key quality assurance tests to make sure it’s ready for delivery.

Once the machine is assembled, our delivery partner will contact you to coordinate a delivery time that works for your schedule.

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How much does Ergatta cost?

Ergatta Rower:  $2,199

Our rowers are American products, handcrafted with premium, sustainably-sourced Appalachian cherrywood. Because of this, we do maintain the price to reflect the unit’s value. The Ergatta Rower includes everything you need to get complete, challenging and motivating workouts in the comfort of your home. Included in the purchase is our 17.3”, high-def touchscreen that immerses you in the digital experience.

Ergatta Membership: $29/month or $319/Year

A membership is needed to access Ergatta’s content and features.  A single membership includes unlimited profiles on the Ergatta, so the whole family can enjoy the experience. The Ergatta membership costs $29 per month. You also have the option to purchase an annual membership for a discounted $319 for the first year (one month free). After your first year of membership, the discount will expire and the annual rate will be $348.

The Ergatta membership is sold separately and purchased when you receive your machine. Learn more about our membership here.

Do I need a membership to use Ergatta?
How long is the wait?

Please see here for the latest delivery timeline.

What heart rate monitors work with Ergatta?

Ergatta is compatible with most heart rate monitors that connect via open Bluetooth. Supported devices that we have tested and that we can confirm are compatible with Ergatta include: Polar H9, Polar OH1Polar H10, Garmin HRM-DualWahoo Tickr, and WHOOP.

You’ll be prompted to pair your HRM before your workout begins. Make sure your HRM device is strapped on and powered on. Most chest-strap-based heart rate monitors will power on automatically when they detect they’re strapped onto your chest.

Heart rate monitors that require a PIN entry to connect (such as Apple Watch) via Bluetooth or ANT+ devices are not supported at this time, but are on our roadmap.

How do I clean the water in the tank?

The Ergatta requires little ongoing maintenance. In order to keep the water in the tank clean, all you need to do is add a purification tablet every 6 months. These are provided to you upon delivery and additional (free) tablets can be requested from our team.

You will not need to empty the tank.

How do I pair my heart rate monitor?

First check that your heart rate monitor is one of our supported devices. We currently support heart rate monitors that connect via open Bluetooth. Supported devices include: Polar H9, Polar OH1Polar H10, Polar Verity Sense (Optical HRM)Garmin HRM-DualWahoo Tickr,  WHOOP, the Coros Apex Pro Watch and the Scosche Rhythm+ HRM.

Heart rate monitors that require a PIN entry to connect (such as Apple Watch) via Bluetooth or ANT+ devices are not supported at this time, but are on our roadmap.

You’ll be prompted to pair your HRM before you start your workout. Make sure your HRM device is strapped on and powered on. Most chest-strap-based heart rate monitors will power on automatically when they detect they’re strapped onto your chest.

Having trouble pairing your device? Click HERE for our troubleshooting steps.

How do I connect to WiFI?

A strong and active internet connection is required to use Ergatta. Please follow the on-screen instructions to connect to WiFi or you may connect an ethernet cable to the Ergatta monitor. You may connect to 2.4gz or 5 gz.

We recommend placing your machine as close to a WiFi router or near a signal booster or extender.

If you’re having trouble connecting to WiFi, try our troubleshooting steps here.

My metrics look off/I'm not seeing any rowing data

If you’re experiencing any of the following issues when you use your rower:

  • You’re taking strokes but not see any meters, split time, or stroke rate register
  • You’re rowing with max effort but your speed isn’t moving as fast as you’d expect

Then there may be an issue with the sensor connection. Try our troubleshooting steps here or reach out to our support team.

I need help!

We’re here to assist! Scroll down for more information on how to reach us by e-mail, phone, and chat.

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Contact our team for everything from troubleshooting, questions on form or any general questions. The Ergatta Customer Experience team is available Monday through Friday 9 am to 5 PM EST.

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There’s nothing like talking to a human. Give us a call at 718-866-4935 and we’ll answer all your questions. You can also choose to schedule an appointment below. If you’d like to video chat for a troubleshooting issue, please schedule a call with us below.

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