RETURN POLICY

Try the Ergatta experience risk-free with our 30-day trial. If you're not satisfied within that time, we'll offer you a full refund for the product.

Ergatta rower returns are picked up from your home by a technician if you purchased expert assembly. If you opted to self assemble the rower, you will be required to send the rower in its original packaging back to us. Please keep all original packaging to pack the Ergatta rower for return. Ergatta will provide a pre-paid return shipping label.

Because of the size and weight of the rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your delivery. This amount will be deducted from the total amount of your refund.

Returned orders must be received in their original condition to be eligible for a refund. If the Ergatta is returned with damaged or missing parts, Ergatta reserves the right to charge additional fees or refuse a refund.

Ergatta Upgrade Package and Concept2 RowErg Connection Kit will be sent a return label to ship the item back to us. We do not offer a refund on shipping costs. This amount will be deducted from the total amount of your refund.

All apparel and accessories, including the rower gloves, mat, and seat cushion, may be returned within 30 days of delivery for a refund if in the original packaging. Any open or used apparel/accessories may not be returned or exchanged.

All power cable sales are final.

To initiate your return, please email support@ergatta.com.

Exercise made easy

Easy ordering. Easy Build. Outstanding customer service. Starter program has made rowing easy. Did I mention how beautiful the rower looks? Looking forward to an extended relationship with our rower.

Fun and easy to build healthy habits.

I’ve tried all kinds of ways to work out at home and nothing has worked until now.

I feel better and I’m happier. Glad we invested in our health.

So fun

This is so fun and is good for exercise

Dream Machine

I enjoy this rowing machine so much. I love the open row the most. Love looking at the different locations around the world while I am rowing. Very cool! The classes are helpful and fun. I’m a big fan of this rower and the Ergatta training videos and classes. The subscription is worth every penny!

Great workouts

I've owned my Ergatta Lite for two months now and I'm really enjoying the variety of programs. I like the meteor, scenic and live races. It can be as relaxing or as intense as you want. As for the build, I was concerned about screen rattling based on other reviews but its not an issue, maybe a slight rattle during high intensity sessions but it never bothers me. Setting up and down is also a breeze.