Contact Us | Ergatta
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E-mail Us

E-mail our team at support@ergatta.com and we'll get back to you in two business days or sooner.

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Chat Us

Live chat, ready to answer your questions. Our team is available Monday through Friday, 10AM-5PM EST. Tap the chat icon on the bottom right of your screen to say hi.

Call us

Want to talk to a human? Schedule a phone call or a Zoom video chat below and we’ll answer all your questions. Available Monday through Friday, 10AM-5PM EST.

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Meet our best-in-class customer support team

Luana P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after completing all my research prior to purchase. The company actually cares about its customers!!!"

Sandia A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made it completely painless on my end. Fantastic customer service! I wish all customer service people were like Sandia!"

Jimmy D.

"So refreshing for a company to have people available by phone…Jimmy was polite, professional and helpful. Not the norm these days. Big Fan of Ergatta product and support."

Sam P.

"Samantha was professional, knowledgeable and extremely friendly while discussing my options on a Rowing Machine purchase! Excellent customer service!"

Erick H.

"Ergatta has the best customer service department that I have ever worked with. I am appreciative of their helpful and kind correspondence. Erick was personable, knowledgeable, and got back to me quickly!"

Luana P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after completing all my research prior to purchase. The company actually cares about its customers!!!"

Sandia A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made it completely painless on my end. Fantastic customer service! I wish all customer service people were like Sandia!"

Jimmy D.

"So refreshing for a company to have people available by phone…Jimmy was polite, professional and helpful. Not the norm these days. Big Fan of Ergatta product and support."

Sam P.

"Samantha was professional, knowledgeable and extremely friendly while discussing my options on a Rowing Machine purchase! Excellent customer service!"

Erick H.

"Ergatta has the best customer service department that I have ever worked with. I am appreciative of their helpful and kind correspondence. Erick was personable, knowledgeable, and got back to me quickly!"

Looking for a product demo?

Schedule a virtual live demo with our sales team.

FAQs

What options are there for delivery & shipping?

At checkout on the “Delivery and Installation” page you will have the option to select Ground Shipping (Self-Assembly Required) or Professional Delivery and Assembly. 

Ground Shipping (Self-Assembly Required) is free. Your rower will ship directly to you 5-10 days from purchase. Your Ergatta rower will be shipped in 2 or 3 boxes. Once your order has shipped, we will send you an email with the tracking information. Once you have received the rower you will be able to easily self assemble your rower. Opting for Self Assembly will not affect the warranty.

• For more details please visit our FAQ page for Ground Shipping (Self-Assembly Required)

Professional Delivery and Assemblyis $249. Your rower components will ship from Rhode Island directly to our local delivery partner in your area. Our team will send you an email as soon as your order has been shipped. Once all components have arrived with our delivery partner, they will begin the assembly process; while they build the machine, they will also run key quality assurance tests. When the machine is ready and has passed our quality assurance checks, our delivery partner will contact you to coordinate delivery that works for your schedule.

• For more details please visit our FAQ page for Delivery and Expert Assembly

Do I need a membership to use Ergatta?

The Ergatta Rower is a fully functioning premium rower that can be used with or without the household membership. In the absence of a household membership, you will still be able to use your touchscreen with limited Ergatta access.

If you decide to purchase a household membership, you'll receive unlimited profiles and an extensive offering of workouts and features, including but not limited to:

  • Thousands of HIIT, endurance, conditioning, recovery, and technique workouts
  • A growing suite of interactive single and multiplayer gaming experiences – compete live or on demand
  • Scenic waterway destinations across the US, Europe, and Asia
  • A library of workout programs, designed by fitness professionals to coach you to meet your goals
  • Access to iOS and Android apps to plan workouts, track progress, and connect with rivals on the go
  • Integrations with Strava, Apple Health, and leading heart rate monitors
  • A community of 75,000+ friendly rivals to motivate, support, and challenge you
What heart rate monitors work with Ergatta?

Ergatta is compatible with a variety of heart rate monitors including Apple Watch.

Note
: Apple Watch Series 4, 5, 6, 7, and 8 are supported on Ergatta. Apple Watch SE models may need to ensure that the display is active when starting your workout to support connectivity.

Ergatta is compatible with most heart rate monitors that connect via open Bluetooth. Other supported devices that we have tested and that we can confirm are compatible with Ergatta include: Polar H9, Polar OH1, Polar H10,Garmin HRM-Dual,Wahoo Tickr, and WHOOP.

You’ll be prompted to pair your HRM before your workout begins. Make sure your HRM device is strapped on and powered on. Most chest-strap-based heart rate monitors will power on automatically when they detect they’re strapped onto your chest.

How do I clean the water in the tank?

The Ergatta requires little ongoing maintenance. In order to keep the water in the tank clean, all you need to do is add a purification tablet every 6 months. These are provided to you upon delivery and additional (free) tablets can be requested here.

You will not need to empty the tank.

How do I pair my heart rate monitor?

First check that your heart rate monitor is one of our supported devices. We currently support Apple Watch and heart rate monitors that connect via open Bluetooth. Supported devices include: Polar H9,Polar OH1,Polar H10,Polar Verity Sense (Optical HRM),Garmin HRM-Dual,Wahoo TickrWHOOP, the Coros Apex Pro Watch and the Scosche Rhythm+ HRM.

You’ll be prompted to pair your HRM before you start your workout. Make sure your HRM device is strapped on and powered on. Most chest-strap-based heart rate monitors will power on automatically when they detect they’re strapped onto your chest.

Having trouble pairing your device? Click here for our troubleshooting steps.

How do I connect to WiFI?

A strong and active internet connection is required to use Ergatta. Please follow the on-screen instructions to connect to WiFi or you may connect an ethernet cable to the Ergatta monitor. You may connect to 2.4gz or 5 gz.

We recommend placing your machine as close to a WiFi router or near a signal booster or extender.

If you’re having trouble connecting to WiFi, try our troubleshooting steps here.

Inconsistent Metrics/Rowing Data

If you’re experiencing any of the following issues when you use your rower:

• You’re taking strokes but not see any meters, split time, or stroke rate register

• You’re rowing with max effort but your speed isn’t moving as fast as you’d expect

Then there may be an issue with the sensor connection. Try our troubleshooting steps here or reach out to our support team.

I need help!

We’re here to assist! You can contact our team by e-mail, phone, and chat.

Not seeing your questions above?

Other questions?
PRESS & MEDIA

If you’d like more information or have further questions about the Ergatta machine or workout experience, email media@ergatta.com

UK Inquiries

If you purchased your rower in the United Kingdom and need assistance with your rower, please contact our customer service team at support@waterrower.co.uk or at +44 (0)20 8749 9090

BULK ORDERS

Interested in placing a bulk order? Contact us at info@ergatta.com and we’ll work with you on a custom package to meet your needs

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