Ergatta has partnered with XCover to allow Ergatta members to purchase extended warranty (only available for US purchases).
Through XCover, this warranty provides coverage for:
- Accidental damage from handling (drops, spills and cracked screens) from the date of purchase.
- Repairs at no additional cost for approved claims. Reimbursement or replacement if product cannot be repaired.
- Mechanical and electrical breakdowns after the manufacturer's warranty expires.
Our standard warranty coverage can be found here. Note: The extended warranty runs in tandem with the standard warranty.
What is the XCover Protection Plan?
We’ve partnered with XCover to allow you to purchase protection plans for your products directly from our website. XCover handles claims covered by your protection plan. You can choose between 2, 3 or 4 year protection plans. This covers any accidental damage that may occur.
How do I purchase the XCover(Extended Warranty) Protection Plan?
You can add a XCover Protection Plan to your Ergatta, Upgrade Package, or Concept2 RowErg Connection Kit at checkout. The option to add the plan will display at checkout.
If you choose to finance your purchase through Klarna or Affirm or pay through TrueMed, you can also purchase the extended warranty protection plan.
Who is eligible to purchase the XCover Protection Plan?
You are only able to purchase the XCover Protection Plan when you purchase your Ergatta Rower, Ergatta Lite, Upgrade Package, or Concept2 RowErg Connection Kit. The Protection Plan cannot be added retroactively at this time.
The XCover protection plan is available to you if all of the following are true:
- You have purchased an Ergatta Rower, Ergatta Lite, Upgrade Package, or Concept2 RowErg Connection Kit at https://ergatta.com/
- You purchased the XCover Protection Plan at the same time as your Ergatta purchase.
- Note: The Protection Plan cannot be added after purchase.
- Your order was placed on or after April 23, 2021.
- You are a customer in the United States of America (excluding Territories).
Can I cancel the
XCover Protection Plan?
Plans may be cancelled and refunded in full if the cancellation is made within 30 days of purchase. If you choose to cancel after 30 days, reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. Please email support@ergatta.com to request and process your cancellation.
Is the
XCover Protection Plan transferable?
No. The plan is not transferable.
Claims Process
How do I file a claim?
You can file a claim directly through XCover at hiclyde.com. This link can be found in the email sent to you after you purchase your XCover Protection Plan. If you lose this email, you can reach out to us or Clyde at protection@hiclyde.com.
Is there a deductible?
No. There are no deductibles.
