FAQs

UPGRADE PACKAGE SHIPPING & DELIVERY QUESTIONS

Our shipping timeline for the Upgrade Package is currently 2-3 weeks from purchase. We handcraft all of our Upgrade Packages on a queue in Rhode Island. Once your order has shipped, you will receive an email with the tracking information. You will be responsible for installing the upgrade package independently with provided instructions. We offer shipping for the Upgrade Package in the U.S.(including Alaska and Hawaii) and Canada.

You can view the Upgrade Assembly Video here:

For delivery information in the UK/Denmark/Hungary/Estonia, please contact support@waterrower.co.uk

For delivery information in Germany/Switzerland/Austria, please contact service@waterrower.de

CALL US

SCHEDULE A CALL

Mon-Fri 10am - 5pm EST

EMAIL US

support@ergatta.com

CHAT US

Mon-Fri 9am-6pm EST

97%

(1429)

(35)

(8)

(1)

(0)

323

Why did I wait so long?

I started seeing ads for Ergatta over a year ago. I’ve bought OTHER exercise equipment before, and they basically became dust collectors. When I finally decided to get my rower, it took a couple of days to talk myself into using it. I had used a rower at a fitness camp I’d gone to a couple of years ago and remembered liking how I felt after using it. Once I got on mine, starting slow, and building up to my current level(still advancing to more time, good solid 30 minute workouts)I’m really starting to feel the difference. The programs are really what keep me interested. Soon I want to start doing some races and see how that drives me. So far I’m enjoying my Ergatta!!

Obsessed

My husband surprised me with Ergatta as an early Mothers Day gift. I’m in love it’s the total body workout and love how beautiful it’s built!

Don’t hesitate like I did!

I researched water rowers for several months before making my purchase. I was immediately drawn to Ergatta’s aesthetic, community and the variety of workouts offered. The Lite meets all of my needs without taking up a ton of space and I’ve become obsessed with tracking my personal rankings and accomplishments with each row. You’ll be so happy you chose Ergatta!

Quality rower + online motivation = best rowing experience

I've had water-type rowers of different brands for almost 20 years. They were all the sub $500 ones since I did other cardio workouts. Now that I'm older, I've locked into only rowing as cardio so wanted to upgrade to something nicer and smoothers. The requirement was obviously for it to be a water-type rower, but also have an online component. I've had the Ergatta Lite now for a month and have made some modifications to it:
1) my home gym has ethernet ports, so I'm connected via cable instead of Wi-Fi
2) due to my broad shoulders, I upgraded the handle to the 17" (wider than the stock 15" handle) from waterrower and it has made rowing much more comfortable
3) I swapped out the foot straps to 2" wide Velcro to better hold my feet in to allow for more stable hard push offs

The fun motivation aspect of the Ergatta programs is really great, as I can't just focus on rowing with music or the TV, alone. My wife has always enjoyed "just rowing" on prior rowers but I'm glad we can still track each others' progress and ability via separate profiles. Only thing I would improve is stabilization of the screen when rowing at max effort, although when you're rowing that hard you're really only focusing on finishing the program and not admiring the graphics.

Ergatta Lite is my new best friend

I wore myself out for quite some time researching rowers. I kept coming back to the Ergatta for its large touchscreen, gameplay platform, the aesthetic of the water sound, and simply the overall beautiful appearance. It is so easy to lower into position in my small exercise room and then tuck back up out of the way. I’ve only been on 3 weeks and can already tell that this will be a continual part of my daily life. I’m participating in the Journey to Mount Olympus - and it is so fun!! My team members are committed to, fun, friendly, helpful and they have a great sense of humor. This is my first experience exercising outside of a gym but with an online community and I like it even more than I expected I would. My mental attitude and energy levels have improved right along with my physical health.
If you’re undecided, I say do it -choose Ergatta Lite and join in. It’s great!

1 2 3