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If you are not satisfied with any Ergatta product, you may return it within 30 days of delivery for a complete refund. Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Ergatta rower returns are picked up from your home by a technician for free. Zero labels necessary. Email support@ergatta.com to begin the return process.