FAQs

I'M SEEING A “USB CONNECTION ISSUE” ON MY CONCEPT2 ROWERG CONNECTION KIT

If you receive a “USB Connection Issue” error message, this indicates that the Ergatta touchscreen is not detecting a connection from your PM5 monitor.

Below are some troubleshooting tips to resolve this:

Ensure that the Ergatta touchscreen and PM5 monitor are both powered on.
Ensure that the USB cord is firmly plugged into both the Ergatta touchscreen and the PM5 monitor.
The larger end of the USB cord should be plugged in to the left side of the Ergatta touchscreen (when viewing the touchscreen from the back).
Ensure that the larger end of the USB cord is not plugged in upside down; double-check that you are firmly plugging in the large end of the USB cord correctly.
Try unplugging and re-plugging the USB cord on both ends.

If issues persist, please email us at support@ergatta.com with a brief description of the issue, along with your order number and shipping address.

Pretty Good

It’s exactly what was expected based on my research. A great workout in a short amount of time. I bought this items used and Ergatta helped me get the replacement parts that I needed.

The community is good.

The games aren’t for me, as I have my own pace and the games don’t really match that pace. The open row worked better for me.

As a bigger male, it’s a little tough to operate. I’ve been working on my weight and form since getting this machine.

Ergatta Lite Rower: A Perfect Fit for My Home and Life

I can’t say enough good things about my Ergatta Lite rower! I typically take at least five times longer than expected to assemble anything (if not double that!), but this rower was shockingly easy to put together. The instructions were clear, and everything just fit into place seamlessly — an absolute win for someone who dreads assembly!

Beyond the setup, the Ergatta Lite is a work of art that folds up when needed, making it a perfect fit for my very small house. I keep it in my living room, so I can row while watching my favorite shows, and when I need extra space, I simply fold it up and move it out of the way — easy peasy!

Functionally, it's just as impressive. The programming is top-notch, with interactive workouts and games that actually make exercising fun and engaging. I love how it pushes me to improve without feeling too much like a chore. I always follow those push days with a scenic open row. The resistance is smooth and the entire experience is immersive.

All in all, the Ergatta Lite has completely changed my fitness routine — it’s convenient, gorgeous and incredibly effective. If you’re looking for a rower that fits seamlessly into a small space while delivering a premium experience, this is it!

Rheumatologist Recommended!

After being an avid runner for many many years, I started to experience hip issues. Being in my 50's doesn't help. My rheumatologist suggested rowing for a great full body workout that is much easier on the joints. With Ergatta's 30 day trial, I figured I'd give it a try. I'm hooked! The games, races and scenic rows give you so many choices that you never get bored. What a great addition to our home gym!

top of the line

Wasn't sure how the assembly would go at first. But it was extremely easy. Simply instructions everything fit to a T. Plus the finish is really beautiful. The programs are awesome. Function is smooth as silk.

Engaging!

First time ever on a rowing machine. Engaging graphics and workouts, helping this avid cyclist get through the winter with some fitness. Strava prompt does not work, also would be nice to have recognition of a HR Monitor that is not a watch (Wahoo, etc)