FAQs

I'M SEEING A “USB CONNECTION ISSUE” ON MY CONCEPT2 ROWERG CONNECTION KIT

If you receive a “USB Connection Issue” error message, this indicates that the Ergatta touchscreen is not detecting a connection from your PM5 monitor.

Below are some troubleshooting tips to resolve this:

Ensure that the Ergatta touchscreen and PM5 monitor are both powered on.
Ensure that the USB cord is firmly plugged into both the Ergatta touchscreen and the PM5 monitor.
The larger end of the USB cord should be plugged in to the left side of the Ergatta touchscreen (when viewing the touchscreen from the back).
Ensure that the larger end of the USB cord is not plugged in upside down; double-check that you are firmly plugging in the large end of the USB cord correctly.
Try unplugging and re-plugging the USB cord on both ends.

If issues persist, please email us at support@ergatta.com with a brief description of the issue, along with your order number and shipping address.

Just What I Needed!

I've always loved using the rower at the gym, it's been even better now that I have one at home. I love the competitive aspect of the games and races. It keeps me going during the workout and keeps becoming back for more day after day. Thank you, Ergatta!

A Beautiful Blend of Form and Function

I recently purchased the Ergatta Lite water rower, and it has quickly become a cherished addition to my home and one of the best investments I have made in myself in well over a year.
The first thing that struck me was its beautiful, minimalist design. It truly resembles a piece of fine furniture, with an elegant and stoic presence that enhances the aesthetic of any room. The smell of the wood and the sound of the water create a visceral experience that makes each workout feel special.At 6'3", I was concerned about finding a rower that would fit me comfortably, but the Ergatta Lite fits me perfectly, even at full catch. The effort invested in both the machine and the programming is evident. The calibration feature ensures that workouts are always relevant and tailored to my fitness level, which is a fantastic touch. The variety of content available keeps me motivated and eager to return for more. At just one month of ownership, I have already rowed almost 30k meters. The programming is designed to help you progress and stay accountable, which I truly appreciate. I find myself looking forward to each rowing session, which speaks volumes about the quality of this machine.
However, there are a few areas where I believe improvements could be made. The stowaway dimensions should be adjusted to fit more easily into a closet with a 6'8" door. Additionally, it would be great if the tablet arm could pivot for exercises performed off the rower, such as those in the City Row courses. An extension restraint for the tablet arm would also be beneficial to prevent it from falling forward if not properly secured before stowing the rower vertically. I also wish the Ergatta app allowed for goal adjustments and provided form coaching for Android. Offering more wood species and finishes, as well as larger monitor options with built-in cameras for form coaching, would be fantastic enhancements. Overall, I am extremely satisfied with my Ergatta Lite water rower. It combines form and function beautifully, making each workout a pleasure. I highly recommend it to anyone looking for a high-quality, aesthetically pleasing rowing machine.

Perfect

We purchased the Ergatta Lite and couldn’t be more pleased. It is sleek and stylish, allowing you to work out but also have ample space when stored upright. I love the quietness of the machine as well as the app content. My husband and I enjoy the solo and community games of the app as well as the push programs. We have had for a month, and look forward to working out daily. Would highly recommend if you are looking for a piece of cardio equipment easy on the joints that incorporates multiple muscle groups.

Love it!

It looks awesome and it is so much fun1

Already at 100,000 meters

One of the best investments I’ve ever made, especially for my and my family’s health. I’ve been wanting a water rower for years and finally got one. Only change I made was ordering RowStraps. Had a small issue with wood finish on top rail of water tank section and Ergatta Customer service, immediately shipped out another tank assembly that resolved the issue 100%. You cannot beat the machine nor the customer service.