Member Resources

FAQs

Member Resources

General

ergatta ios & android companion apps ergatta referral program ergatta warranty contact ergatta customer support

Getting Started

how can i power the ergatta on/off? raising & lowering your mounting arm i'm having trouble registering my account apple watch integration faq how to pair your samsung galaxy buds pro headphones how to pair your whoop fitness tracker i purchased an ergatta secondhand - how can i get started? how can i reset my password? how to pair your bluetooth headphones, speakers or air pods setting up your ergatta creating your profile calibrating your profile key metrics overview how to pair your heart rate monitor safety recommendations

Maintenance

general maintenance software updates

Manuals & Assembly Instructions

concept2 rowerg connection kit user manual ergatta lite assembly instructions ergatta user manual hi-rise kit assembly waterrower upgrade package user manual waterrower upgrade package with smartrow assembly repacking your ergatta lite disassembling your ergatta lite ergatta rower assembly instructions fill or empty your water tank disassembling your ergatta rower repackaging your ergatta rower ergatta upgrade package assembly

Troubleshooting

connecting your power cable to the ergatta rower re-assembling the inner pulleys how to loosen and tighten the ergatta lite's bolts how do i find my rower's serial number? i am seeing a "select account owner" error troubleshooting pairing your heart rate monitor troubleshooting pairing bluetooth headphones, speakers, or airpods inconsistent metrics/rowing data i am seeing a "usb connection issue" error on my ergatta i am seeing the "cannot delet this profile" message. how can i delete my profile? troubleshooting strava connections my mounting arm will not lock into place my footpads are slipping troubleshooting internet connection my ergatta lite sensor wire is too short reassembling the tie rods my touchscreen isn't turning on error message troubleshooting i'm seeing a "failed to connect to ergatta" error on my ergatta rower my rower is making noises my ergatta's tank water doesn't look clear

Troubleshooting - WaterRower Upgrade Package

how do i find my waterrower upgrade package serial number how to power off your waterrower upgrade package why don't my real-time metrics in the ergatta app match the metrics on my s4? i am seeing a "usb connection issue" error on my waterrower upgrade package my ergatta upgrade kit bracket doesn't fit between the forward risers smartrow bracket assembly - common issues

Warranty Requests & Help Videos

replacing the key brackets replacing the locking plates replacing the sensor assembly replacing the forward riser wiring replacing your waterrower upgrade kit wires adjusting the recoil belt replacing your sensor disk ergatta lite arm replacement replacing your ergatta lite forward riser ergatta lite kickstand replacement ergatta lite rail replacement ergatta lite handle replacement replacing your ergatta lite tank and arm load wheel and guide wheel replacement wire harness replacement submitting a warranty claim checking your wires touchscreen replacement rower handle & belt replacement/adjustment replacing your touchscreen mount tank assembly replacement with mounting arm mounting arm replacement ergatta rail replacement seat replacement replacing your footboard replacing the pivot block replacing the recoil belt replacing the bungee cord replacing the rear spacer foot strap replacement aligning the water level sticker i lost my power cable upgrade package usb cable replacement tightening the recoil belt how to loosen and tighten the ergatta rowers bolts

Exercise made easy

Easy ordering. Easy Build. Outstanding customer service. Starter program has made rowing easy. Did I mention how beautiful the rower looks? Looking forward to an extended relationship with our rower.

Fun and easy to build healthy habits.

I’ve tried all kinds of ways to work out at home and nothing has worked until now.

I feel better and I’m happier. Glad we invested in our health.

So fun

This is so fun and is good for exercise

Dream Machine

I enjoy this rowing machine so much. I love the open row the most. Love looking at the different locations around the world while I am rowing. Very cool! The classes are helpful and fun. I’m a big fan of this rower and the Ergatta training videos and classes. The subscription is worth every penny!

Great workouts

I've owned my Ergatta Lite for two months now and I'm really enjoying the variety of programs. I like the meteor, scenic and live races. It can be as relaxing or as intense as you want. As for the build, I was concerned about screen rattling based on other reviews but its not an issue, maybe a slight rattle during high intensity sessions but it never bothers me. Setting up and down is also a breeze.