If your mounting arm does not lock into place on your Ergatta or Ergatta Lite, please try the troubleshooting steps below:
- If your legs are not retracting, use a flat head screwdriver to gently pry the legs from the arm. Review for any built up dust/material which may be preventing the legs from retracting.
- First, lower the mounting arm, the ensure that the spring lock is sitting flush against the wood of the forward riser as shown below. If not - look to see if any material has entered the lock blocking it from fully retracting.
- Next, using a 5/32" Allen key, ensure that the joint connector bolts on either side of the mounting arm are fully tightened.
Please reach out to us if you have any additional questions, and include your rower’s serial number as well as your shipping address.