FAQs

MY TOUCHSCREEN ISN'T TURNING ON

If the touchscreen on your Ergatta or Ergatta Lite is not turning on, please follow the troubleshooting steps below:

Begin by following the guide here to ensure the wires are connected correctly.
Verify that the green light is lit on your power cable. If the green light is not lit, this would indicate an issue with the power cable itself.
If the green light is lit, remove the USB cable from the touchscreen. If the screen turns on, this indicates the touchscreen is faulty.
Try plugging the power cable into a different power outlet to verify there is no issue with the chosen outlet.

Note: Step 5 is not applicable to the Ergatta Lite
If the green light is lit, please try plugging the power cable directly into the DC port on the touchscreen, instead of into the mounting arm.
1. If the touchscreen turns on when you connect the power cable directly, this indicates that there is a problem with the wooden mounting arm.
2. If the touchscreen does not turn on when you connect the power cable directly, this indicates that the issue is with the touchscreen itself.
If these steps did not resolve the issue, please reach out to us with the results of the troubleshooting steps. Include your rower’s serial number as well as your shipping address.

Please reach out to us if you have any additional questions, and include your rower’s serial number as well as your shipping address.

Members in the US & Canada
support@ergatta.com
Members in the UK/Denmark/Hungary/Estonia
support@waterrower.co.uk
Members in Germany/Austria/Switzerland
service@waterrower.de

Exercise made easy

Easy ordering. Easy Build. Outstanding customer service. Starter program has made rowing easy. Did I mention how beautiful the rower looks? Looking forward to an extended relationship with our rower.

Fun and easy to build healthy habits.

I’ve tried all kinds of ways to work out at home and nothing has worked until now.

I feel better and I’m happier. Glad we invested in our health.

So fun

This is so fun and is good for exercise

Dream Machine

I enjoy this rowing machine so much. I love the open row the most. Love looking at the different locations around the world while I am rowing. Very cool! The classes are helpful and fun. I’m a big fan of this rower and the Ergatta training videos and classes. The subscription is worth every penny!

Great workouts

I've owned my Ergatta Lite for two months now and I'm really enjoying the variety of programs. I like the meteor, scenic and live races. It can be as relaxing or as intense as you want. As for the build, I was concerned about screen rattling based on other reviews but its not an issue, maybe a slight rattle during high intensity sessions but it never bothers me. Setting up and down is also a breeze.