I received the Ergatta rower as a gift. I never did any rowing in my life, but I am addicted to it now. I have been rowing the Ergatta for almost 2 months. There are many things to try such as to be competitive, or just rowing at my own pace, too. The AI coach is great for me to check my form.
Also, the Ergatta Community in the Facebook group is fantastic for support, information on technique and form, and fun events. I am inspired by the Ergatta community. It's just nice to see what others are up to, to keep it interesting.
We had an issue during shipping. We contacted Ergatta customer service, they followed up and solved problem timely manner. The bottom line, customer service is great. The design of the machine is awesome, and USA made!