FAQs

DELIVERY OPTIONS

What are my options for delivery and installation?

At checkout on the “Delivery and Installation” page you will have the option to select Ground Shipping (Self-Assembly Required) or Professional Delivery and Assembly. Noncontiguous US orders will be charged an incremental shipping fee.

Please note, Ground Shipping is the only delivery option available in Canada.

Ground Shipping (Self-Assembly Required) The Ergatta Rower and Ergatta Lite ship FREE and arrives within about a week within the contiguous US. The Ergatta Rower will be shipped in 3 boxes for the Ergatta Rower, or 2 boxes for the Ergatta Lite. Once your order has shipped, we will send you an email with the tracking information. Once you have received the rower you will be able to easily self assemble your rower. Opting for Self Assembly will not affect the warranty.

For instructions on how to assemble the rower, please reference this video:

For more details please visit our FAQ page for Ground Shipping (Self-Assembly Required)

Professional Delivery and Assembly is available for an additional fee. Your rower components will ship from Rhode Island directly to our local delivery partner in your area. Our team will send you an email as soon as your order has been shipped. Once all components have arrived with our delivery partner, they will begin the assembly process; while they build the machine, they will also run key quality assurance tests. When the machine is ready and has passed our quality assurance checks, our delivery partner will contact you to coordinate delivery that works for your schedule.
- For more details please visit our FAQ page for Delivery and Expert Assembly

For UK/Denmark/Hungary/Estonia shipping options and information, please go to https://www.waterrower.co.uk/ or contact support@waterrower.co.uk

For Germany/Austria/Switzerland shipping options and information, please go to https://www.nohrd.com/de/ or contact service@waterrower.de

Below are some of our most common FAQs.

Do you offer any accessories?

We do have a few accessory packages available for purchase. You can purchase these here.

Do I need a mat?

The Ergatta rower is designed to work on any floor type from hardwood to tile to carpet without risk of damage. However, if you do wish to place a mat underneath to catch sweat or for added stability, we offer the Ergatta Rower mat. This mat both cover the size of the unit, and make sure your rower is stable and not making contact with the floor.

Do you have any recommendations on where to place my Ergatta?

Absolutely! We recommend placing the Ergatta in an area with a strong internet connection and a place where it is near an outlet. Generally, you should avoid storing the rower where it has the potential to be exposed to inclement weather, such as rain, hail or snow. Additionally, we do not recommend storing the rower where it can be exposed to freezing or hot temperatures.

Have a cool set up? Send us a picture at info@ergatta.com to potentially be featured on our social media!

Exercise made easy

Easy ordering. Easy Build. Outstanding customer service. Starter program has made rowing easy. Did I mention how beautiful the rower looks? Looking forward to an extended relationship with our rower.

Fun and easy to build healthy habits.

I’ve tried all kinds of ways to work out at home and nothing has worked until now.

I feel better and I’m happier. Glad we invested in our health.

So fun

This is so fun and is good for exercise

Dream Machine

I enjoy this rowing machine so much. I love the open row the most. Love looking at the different locations around the world while I am rowing. Very cool! The classes are helpful and fun. I’m a big fan of this rower and the Ergatta training videos and classes. The subscription is worth every penny!

Great workouts

I've owned my Ergatta Lite for two months now and I'm really enjoying the variety of programs. I like the meteor, scenic and live races. It can be as relaxing or as intense as you want. As for the build, I was concerned about screen rattling based on other reviews but its not an issue, maybe a slight rattle during high intensity sessions but it never bothers me. Setting up and down is also a breeze.