Thinking of buying an Ergatta Rower or Upgrade Package secondhand? Here are some things to know before you buy.
Warranty
The Ergatta Rower’s warranty is non-transferable and cannot be purchased separately. That’s one of the main reasons to buy from Ergatta.com or from a licensed distributor. If you do purchase secondhand, you will be responsible for the cost for any replacement parts that may be needed down the line. Our team is always happy to help you troubleshoot and diagnose any issues you may experience.
You can find our warranty HERE.
Hardware Checklist
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The rower’s touchscreen powers on correctly, with no display issues, wifi issues, or error messages. (For power issues, click HERE.)
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The rower sensor functions properly.
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You can test this by beginning any workout and pulling the rower’s handle.
- If the visuals and metrics on screen respond in accordance with your stroke, then you should be good to go.
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No metrics on screen? Double-check the troubleshooting steps HERE.
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You can test this by beginning any workout and pulling the rower’s handle.
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The water tank is properly sealed, with no visible signs of leakage.
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There’s no structural damage to any of the wooden components on the rower (e.g., deep scratches, cracks, water damage, warping wood, etc).
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The cables are all in proper form and connect firmly into the appropriate ports (HERE).
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The seat glides seamlessly across the top of the rails without any squeaks or cracks.
- The rower’s mounting arm raises and locks into position (HERE).
Membership / Account Ownership
If you purchase a rower secondhand, the rower may still be under the previous owner’s account when you receive it (unless they performed a factory reset on the touchscreen).
Follow the steps HERE to set up your own membership and take over the rower’s account.
Selling your rower? Here’s a checklist:
- Contact support@ergatta.com to cancel your household membership.
- Complete a factory reset on the rower’s touchscreen by following the instructions listed HERE.
