FAQs

ERGATTA MEMBERSHIP QUESTIONS

What does an Ergatta membership include?

An Ergatta membership includes unlimited profiles and an extensive offering of workouts and features, including but not limited to:

✔ 2,500+ live and on-demand HIIT, endurance, conditioning, recovery, and technique workouts

✔ Access to the leading game-based fitness platform with a wide variety of single and multiplayer games

✔ Classes led by expert CityRow instructors with workouts on and off the rower

✔ Hundreds of workout programs designed by experts for different fitness goals and routines

✔ Community challenges and competition, personal dashboards with goal tracking, milestone badges, and other tools designed to help you build a habit and improve over time

✔ Scenic waterway destinations across the US, Europe, and Asia

✔ A unique calibration system that personalizes every workout, challenge, goal, and target to your unique fitness level

✔ Coach AI, a computer vision tool to track your rowing form, give you personalized scoring and feedback, and tutorials and drills to improve over time

✔ Access to a thriving community of over 100,000 members and various tools to engage them

Can I use the Ergatta without a membership?

Yes. The Ergatta Rower is a fully functioning premium rower that can be used with or without the membership. In the absence of a membership, you will still be able to use your touchscreen and access the following features on your machine:

✔ A JustRow module to view your metrics during your workout

✔ Access to introductory training & tutorial videos

✔ Heart rate monitor support to track your BPM or connect your Apple Watch

✔ Bluetooth headphone support & access to music stations while you work out

✔ Workout data tracking & access to your personal dashboard

✔ iOS and Android companion apps

✔ Integration with Strava

How do I pause or cancel my membership?

You may cancel or pause your household membership at any time! Please note that we are only able to pause a household membership for a maximum of 3 months in a 12-month period.

To make any changes to your household membership, please reach out to our Customer Experience team at support@ergatta.com.

How can I reactivate my paused or cancelled membership?

Please reach out to our Customer Experience team at support@ergatta.com.

How can I change my payment method for my membership?

Please reach out to our Customer Experience team at support@ergatta.com.

I pre-paid for a membership with my rower purchase. How do I get started?

To access your pre-paid membership on the Ergatta touchscreen, please create an account using the email you used to complete your purchase and select a membership option. You'll need to put in payment information to have on file, but rest assured, this won't generate a charge. You will not be charged until the pre-paid year has expired, unless you cancel before then.

Exercise made easy

Easy ordering. Easy Build. Outstanding customer service. Starter program has made rowing easy. Did I mention how beautiful the rower looks? Looking forward to an extended relationship with our rower.

Fun and easy to build healthy habits.

I’ve tried all kinds of ways to work out at home and nothing has worked until now.

I feel better and I’m happier. Glad we invested in our health.

So fun

This is so fun and is good for exercise

Dream Machine

I enjoy this rowing machine so much. I love the open row the most. Love looking at the different locations around the world while I am rowing. Very cool! The classes are helpful and fun. I’m a big fan of this rower and the Ergatta training videos and classes. The subscription is worth every penny!

Great workouts

I've owned my Ergatta Lite for two months now and I'm really enjoying the variety of programs. I like the meteor, scenic and live races. It can be as relaxing or as intense as you want. As for the build, I was concerned about screen rattling based on other reviews but its not an issue, maybe a slight rattle during high intensity sessions but it never bothers me. Setting up and down is also a breeze.