What does an Ergatta household membership include?
An Ergatta household membership includes unlimited profiles and an extensive offering of workouts and features, including but not limited to:
Can I use the Ergatta without a household membership?
Yes. The Ergatta Rower is a fully functioning premium rower that can be used with or without the membership. In the absence of a membership, you will still be able to use your touchscreen and access the following features on your machine:
How do I pause or cancel my household membership?
You may cancel or pause your household membership at any time! Please note that we are only able to pause a household membership for a maximum of 3 months in a 12-month period.
To make any changes to your household membership, please reach out to our Customer Experience team at support@ergatta.com.
How can I reactivate my paused or cancelled household membership?
Please reach out to our Customer Experience team at support@ergatta.com.
How can I change my payment method for my household membership?
Please reach out to our Customer Experience team at support@ergatta.com.
I pre-paid for a membership with my rower purchase. How do I get started?
To access your pre-paid membership on the Ergatta touchscreen, please create an account using the email you used to complete your purchase and select a membership option. You'll need to put in payment information to have on file, but rest assured, this won't generate a charge. You will not be charged until the pre-paid year has expired, unless you cancel before then.
