Q: HOW CAN I GIFT THE ERGATTA ROWER?
A: Here are a few ways to give the gift of Ergatta.
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Make it a surprise! Place your order on ergatta.com and select Professional Delivery & Assembly (priced at $249) as your shipping preference. Enter your email and phone number as the main contact. Our delivery team will contact you to schedule a delivery date, and the rower will be dropped off on that day fully assembled. Order by November 15 to guarantee delivery by December 24*. Please note, deliveries will not be made on Christmas Day.
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DIY: With ground shipping (self-assembly required) shipping is fast and FREE. Rowers are shipped in 5-10 days from purchase and delivered via Fedex. Rowers arrive in 3 branded boxes to gift or you can gift it fully assembled. Self-assembly is quick and easy, taking most users about 45 minutes using just an allen key. Our team is available with tips from assembly to transportation.
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Existing Members: Gift your friends and family a discount off their rower purchase. In return, you'll receive a $100 gift card to an athletic brand of your choice. Visit ergatta.com/pages/refer for more details.
Q: WHAT IF MY LOVED ONE ALREADY OWNS A WATERROWER?
A: If your loved one already owns a WaterRower, enhance their experience with the gift of a WaterRower Upgrade Package. The WaterRower Upgrade Package is compatible with wood frame WaterRowers with the v2 S4 monitor. You can check the compatibility by following these steps. From there, purchase the WaterRower Upgrade Package, and it will be shipped via FedEx in one box, ready to install using just an allen key.
Q: HOW DOES PROFESSIONAL DELIVERY & ASSEMBLY WORK?
A: If you choose Professional Delivery & Assembly, our third-party delivery partner will fully-assemble, deliver, and place the Ergatta Rower exactly where you'd like in yours or the gift recipient's home. Rowers ship within 5-10 days of purchase, and once the technician receives the rower, they will contact you by phone or email to arrange a delivery date. If this is a surprise, remember to add your email address and phone number at checkout to ensure you are contacted. On average, the timeline to receive your fully assembled rower is approximately 2-4 weeks from the purchase date, though we expect this to go up as it gets closer to December. For guaranteed delivery by December 24*, place your order by November 15.
Q: HOW DO I KEEP IT A SURPRISE?
A: By adding your own contact information, you will receive all shipping updates to your email and our delivery team will contact you to arrange a convenient day for delivery.
Q: HOW DO I GIFT A MEMBERSHIP?
A: A membership is purchased once the rower is received. If you would like to purchase the membership for the gift recipient, you can select the annual membership and enter your credit card details directly on the touchscreen during setup. If you need assistance, or have questions about getting the membership set up, contact support@ergatta.com and a member of our team will be happy to assist you.
Q: WILL THE RECIPIENT BE CONTACTED/RECEIVE EMAILS BEFORE THEY RECEIVE THEIR ERGATTA?
A: During checkout, please input your own personal email address and phone number if you would like to keep this gift a surprise. You will receive all shipping update emails and our team will contact you via phone or email to arrange a delivery date (for Professional Delivery & Assembly ONLY). Once the rower arrives and the gift recipient sets up their membership they can enter their own contact information to receive workout reminders and game experience updates from Ergatta.
Q: DOES ERGATTA OFFER GIFT CARDS?
A: No, we do not offer gift cards at this time.
Q: CAN I SPLIT PAYMENT BETWEEN TWO CARDS?
A: No, we are unable to accept payment on more than one card at this time.
Q: HOW LONG WILL IT TAKE TO RECEIVE THE ERGATTA ROWER?
A: The Ergatta Rower is expected to ship within 5-10 days of purchase. Orders shipped via Fedex for Free Ground Shipping (self-assembly required) typically arrive within a week of being shipped. For Professional Delivery & Assembly, our delivery timeline is about 2-4 weeks from purchase.Order by November 15, to guarantee delivery in time for the holidays!
Q: WHAT IF I WANT TO GIFT MORE THAN ONE ERGATTA?
A: You can absolutely gift more than one rower by placing a separate order for each one. If you are purchasing more than 3 rowers, you can contact our team at info@ergatta.com for a customized offer.
Q: IS THE ROWER EASY TO TRANSPORT IF I WANT TO HAVE IT ASSEMBLED AT MY HOUSE AND THEN BRING IT TO THE RECIPIENT?
A: The Ergatta Rower is lightweight and intended to be easily moved and stored by one person. It is 86” long, so if your vehicle can support that size, our support team can provide you with tips to seamlessly transport the rower. Please contact info@ergatta.com for more information and tips.
Q: I AM AN ERGATTA MEMBER AND MY FRIEND WANTS TO BUY A ROWER. IS THERE A REFERRAL DISCOUNT I CAN SHARE WITH THEM?
A: Yes, Ergatta has a referral program where existing members can send friends and family their unique referral link so that they can receive a discount off their purchase. Once they complete their purchase, you will receive a $100 gift card (per referral) to an athletic brand of your choice. Everyone wins! Visit ergatta.com/pages/refer to get started.
Do you know someone who would love the Ergatta? Refer a friend and you’ll both get rewarded! Give $300, Get $150
Terms & Conditions:
*Order by November 15, 2022 to guarantee delivery by December 24,2022. Shipping and delivery are fulfilled chronologically, and rowers ready for delivery cannot be postponed to a specific date. Please note, deliveries will not be made on Christmas Day.
